I am the seller, the buyer raised the 'Item not received' case as it has not been delivered. As per Evri tracking, it says: 'We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery', but that was over a week ago. I contacted them yesterday, they said they would reply within 24 hours, but still no reply. I contacted them again and it says the case has been raised, they will contact me.
Once eBay gets involved, what will I get? Will they take my fee off and refund the buyer in full? I understand that the buyer should get compensation as they do not have the item, but so do I, I do not have the item either and Evri is not replying to me. I purchased Evri postage label via eBay, should eBay be reliable for Evri not replying to me and compensating me, the buyer too?