Splitting orders for no reason

[nilskfearon]

For the 8th time in a row, I have ordered several items together from my basket only to find eBay has divided the order.

This means I have to again pay for extra postage, when the items could easily have been sent together. 

The past seven times I've wasted time trying to complain and eBay takes nil responsibility. 

On two occasions actually blamed the seller when sellers are telling me that they no longer have any control over postage options or sending invoices. 

Absolutely furious and I feel robbed. I wouldn't have ordered several items because this additional postage no longer makes them a reasonable price. 

The Help options are a complete waste of time,  my complaints are essentially ignored so I thought I'd try here.

Surely I'm not alone. 

[insidethe93]

I've had this a few times. First time I resigned myself to it,  and after the first seller explained I certainly didn't want to bother the later sellers. But every time (so far!) the sellers have done a part-refund. One seller did it by sellotaping a £2 coin to a piece of card included in my order (which oddly remains on my desk, still attached to the card).

I still don't mention it to sellers but I'm afraid I've come to expect (without me asking) a part-refund where the "extra" is sizeable. It wouldn't affect my feedback as the issue's one of eBay's making.

[papso22]

Sellers are not in control of what ebay does under Simple Delivery.

[style_wise]

You are not alone. As @papso22 says it is out of Private Seller control now that Simple Delivery has come into effect. There should be an easy way to request combined postage with SD but there isn't, and eBay is working on it.

In the meantime, the work-around that other Buyers are using is to contact the Seller and have them bundle all of your items into one listing, with one postage price.

[kyanyama]

---

@insidethe93 wrote:

I've had this a few times. First time I resigned myself to it,  and after the first seller explained I certainly didn't want to bother the later sellers. But every time (so far!) the sellers have done a part-refund. One seller did it by sellotaping a £2 coin to a piece of card included in my order (which oddly remains on my desk, still attached to the card).

I still don't mention it to sellers but I'm afraid I've come to expect (without me asking) a part-refund where the "extra" is sizeable. It wouldn't affect my feedback as the issue's one of eBay's making.

---

Am also 'guilty' of doing that when a buyer buys 2 items but separately (they didn't put it in the basket so I couldn't discount the postage) as I offer included postage (advertised as 'Free Postage' by eBay).  If I managed to post both items and it ended up being the same postage (i.e. not a bigger / more expensive parcel than listed), then would include cash.  Usually meant I had repeat buyers.  Interesting other sellers do the same.  It was usually gratefully received with a thank you message - although some never bothered.

[micks-music-and-magazine-emporium]

I offer free postage on all my listings, so when a single seller buys multiple items, under simple delivery, ebay takes the postage cost from the sale before i get the funds, so there is no way at all of combining them to post.
I recently had a buyer purchase 3 vinyl records from me at the same time, and because ebay had already taken 3 lots of postage, I had to send all 3 separately, meaning 3x£3.38 postage costs, 3 mailers and 6 stiffeners, the cost of which was 3 times what it needed to be, but it didnt affect the buyer, only me.
If the 3 records had been purchased by different buyers then i'd have sent them separately without an issue, so while it is irritating, I had priced them with individual postage in mind.
My buyer wasnt affected, he was happy with his purchases and left positive feedback, so my advice to buyers is look for the free postage items as we can no longer discount postage or send multiple items together under simple delivery rules.