eBay

shanm_9847 · ‎28-03-2025

Just to say that I only used once, so far so good.

However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.

After double checking with eBay's CS, I was told that:

*Royal Mail Special Delivery isn't provided.

*if a parcel is lost or damaged, the courier will cover it all if via Simply Delivery.

It sounds too good to be truth, coz in that case, I don't need to use Special Delivery and there's no need to worry for some worse case scenarios. However, I still have doubts because I asked 2 CS persons to send me the link of T&C. They promised and yet didn't. I found it a bit tricky, because even RM Special Delivery only covers £2000 or £2500 at maxium. Some luxury items, say a Rolex or Hermes would pass the limit easily.

Does anyone know where I can find this T&C?

Thanks.

tressygirl · ‎22-01-2026

@makkem wrote:
I did not send this message, has someone got into my account?

Can you explain what you mean by this?

Which message are you referring to ?

realspark · ‎22-01-2026

@caeast_1000 wrote:
Why should we have to find the T&Cs to understand the compensation process? Go to any large courier and it's very clear when you are checking out how much the item is covered for using the service that you have chosen. eBay need to make this clear in the Simple Delivery pages and process when purchasing the delivery label. They are deliberately doing this to try and avoiding paying out claims.

Surely the basics are made clear when you list your item? When you select Simple Delivery, there is a "how it works" link that displays a pop up telling you that your item is fully covered for loss or damage, and that eBay will take care of any claims without your intervention.

"Our hassle-free protection covers the full item price if it's lost or damaged in transit. eBay resolves delivery issues directly with your buyer and carrier."

I'm not sure how they could make it any clearer?

makkem · ‎22-01-2026

I haven't been on this platform for months. I didn't ask any questions about simple delivery

tressygirl · ‎22-01-2026

@makkem wrote:
I haven't been on this platform for months. I didn't ask any questions about simple delivery

No one has been into to your account.

Look back , you asked a question about compensation, in this thread under the main subject title of Simple Delivery Compensation . Asked on the 2nd of September and answered the same day.

This thread has just run on, so don't worry your account has not been hacked!

@makkem