Hi everyone,
As many of you know, submitting RM claims for lost parcels or damaged items can be time-consuming.
I’ve submitted several claims in the same way, selecting ‘business’ when answering the ‘Are you a business or personal customer?’ question on the RM claim form. However, only my most recent claim was resolved, and instead of compensation via a cheque as usual, I was given 1st class stamps—which was unexpected! Since stamped mail doesn’t receive a reference number, it cannot be tracked, which makes this an odd resolution.
I called RM today to ask why this claim was processed while my previous ones weren’t, and I was given several conflicting reasons:
1️⃣ The parcel wasn’t scanned or submitted via the post office—which isn’t true, as I did send them correctly.
2️⃣ I should have selected ‘Personal Customer’ instead of ‘Business Customer,’ because RM considers a business only if it has a business account, which I do not.
I was then told that my claim was sent to the wrong department and pushed to the end of the queue due to incorrect details provided. Despite this, I still haven’t received any updates on my previous claims, and the only way to check them is by calling RM directly.
To add to the confusion, I believe the RM representative I spoke to was incorrect—the selection of 'Business' or 'Personal' should only indicate who is making the claim, not whether I have a business account. There is a separate form specifically for claims made via a business account.
Now, I’ve been advised to resubmit my claims, this time stating that I am a private customer, not a business.
Honestly, I am frustrated and unsure whether I should go through the process again, as I don’t want to waste more time.
Has anyone else faced this issue? Any advice would be greatly appreciated!
Copy of the RM Claim form enclosed.
