Refund

[marie-ani_0]

Hi, am trying to send back an item right but the address of the seller doesn't look like a proper address to me, it's made of a long list of letter and number with no indication where i should write them down. I need help please

[**peaseblossom**]

If it's in China Google for free translation and copy & paste the result.

[marco@ebay]

Hi marie-ani_0, thanks for your post.

If translating the address as suggested above doesn't work, please let me know the item number, and I'll be happy to look into it for you. 👍

Thank you,

Marco

[marie-ani_0]

12-12765-94905

[roger_roger_over_and_nowt]

That looks like the order number and not the item number ?.

[marie-ani_0]

Sorry about this the item number is 388001154246

[marco@ebay]

Thanks for your reply, marie-ani_0. 

I've just checked this for you, and the format seems to be alright, but it looks like there are no spaces to separate the words, so in fairness it is hard to know where a word starts or ends, which makes it impossible to know to exact address.

I can see there is an open return, and the seller sent you a return address that is readable. If you send the item back to that address, the seller will have to issue a full refund once the item is delivered. I would recommend you doing so, and if you need further assistance on this, you can let me know here, and I will take a look for you no problem.

Thank you,

Marco

[marie-ani_0]

The seller wants me to pay for the return which is not normal because the return should be free. 

this is the message from the seller:

Dear CustomersThere is no error or damage to the product, you don't want it anymore. The shipping costs were paid by you and you need to return the product for a full refund, which means you will no longer have the product. We can claim up to 55% of your purchase price as compensation. Can you try to keep the product?If you still can't accept it, you can return it yourself for a full refund after we receive it for you.Please be assured that we will help you to solve all the problems!Best Wishes

[61stephenuk]

Why are you returning and what reason did you select?