Hi everyone
I just wondered if anyone, either seller or buyer, who has sent/bought an item recently that was shipped via parcel force?
I recently sold a large item, so it had to go parcel force. It was due to be delivered monday 11th, but my buyer still hasnt received it.
Tracking on parcel force/royal mail site wasnt even working for the tracking number until today. And it now says it was delivered on monday. As it was tracked, it has a signature picture and a name, but neither are the buyers! and the last info on the tracking history is Delivered "RML DEFAULT DEPOT". The delivered has a red exclamation mark next to it, but clicking it does nothing, so not sure what that signifies.
I have googled this, and found a few reddit posts about issues due to Royal Mail and Parcel force merging systems over the past few weeks, and also people saying theyve been on hold to parcel force for over 45minutes before being able to speak to a real person, and still not getting answers to where their parcels are.
My buyer has been very patient and ive kept them upto date, so at the moment we're both just waiting, hoping PF deliver it.
I logged a complaint directly with PF 2 days ago but as yet not heard back. presume they have alot to go through.
Really just wondered has anyone else had issues this past week or two?
and also, what is the next option for me as a seller and the buyer? who has now put in a note to ebay that the item still hasnt arrived.
theres nothing i can do, the tracking says delivered when it hasnt. I actually think the signature and name is the RM or PF delivery drivers and hes still got it on a van somewhere, so they hit the delivery target of the service I paid for.
Any advice would be appreciated. At some point very soon i guess i will also have to riase it with ebay myself?
thanks.
