I sent a parcel via Royal Mail 48 tracked this week and it has been delivered a street away from the buyer. There is a photo of it in the doorway of the wrong house.
I'm struggling to get hold of Royal Mail support to try and locate it as you have to spend a long time on hold.
I can't claim compensation on it yet as it isn't considered lost for another 5 days. It could also turn up considering someone in the neighbourhood has it or they may contact their postie/send back to me.
The seller wants a refund. Is this correct at this time? It was only due for delivery today. Do I tell them to go through eBay?
