Evri parcel has been dispatched but Evri are saying it is still with me?

[lecoa-77]

I posted a parcel out on the 22nd April the label was ccreated on the 19th but due to Easter I wasn't able to send until, the 22nd. However, since then the tracking has not updated from "dispatched" on Ebay and Evri says "We are expecting it" and it still has not updated or been delivered. I have sent this out with some other parcels on the 22nd but I have no idea what is going on. 

What is going on here? Has anyone else had this issue? 

[xyz307xyz]

No; but as no-one else has replied - did you hand it in a shop or ...? Do you have a receipt?

[tommystrezures]

How was the item dispatched? Eg did you take it to a post office or parcel drop shop?

If Evri say they are expecting it, they haven't received it yet. 

A scenario - if you took it to a post office for example, it could have been put in the wrong mail bag - eg put in a royal mail bag instead of the Evri bag, whilst rare I have known it to happen on the very odd occasion, royal mail then treat the item as an underpaid postage item and that could lead to a 10 or so day delay in delivery.

[lecoa-77]

Unfortunately I have lost the receipt. but the PO said that they have the tracking number and had scanned it in so they confirmed that the PO had it. 

[lecoa-77]

Ahh right okay  thanks for the info. I handed tit into the PO and they said that they had produced a tracking number for it meaning that they confirmed that they had scanned it in