24-07-2025 8:41 AM
I sent an Apple Mcintosh monitor which never got to the buyer with DPD.
Ebay told me to contact Packlink who are in charge of all postage problems and was told it was a prohibited item.
In their prohibited item list it comes under antiques, so its not covered .
So does this mean that any electrical item or game console,games,cameras,monitors etc all under this restriction.
If so the community needs to know this and it should be told before you click on get postage label,or you should not be able to get a label for this reason.
24-07-2025 8:44 AM
Generally speaking an 'antique' is over 100 years old. Now there may be other reasons DPD would consider the Apple Mac a prohibited item, but if they are defining it as an antique - its a unique definition of that word.
24-07-2025 8:47 AM
24-07-2025 10:27 AM
It's not just DPD: all couriers have great long lists of things they won't pay compensation on. Items made wholly or partly of glass is another common one, which would include CRT computer monitors.
24-07-2025 10:31 AM
24-07-2025 10:49 AM
Indeed they would. Basically most of the time you are sending things at your own risk. Evri don't cover items made of concrete which shows the confidence they have in their handling procedures.
I'm a bit confused as to how PackLink and DPD come into things as you are a Private Seller and as such you should only be able to use Simple Delivery. Under that you would be covered.
24-07-2025 11:19 AM
24-07-2025 12:18 PM
Yep - they do deem antiques differently. Though its incredibly vague. I assume it means they are more than 20 years old - but you could argue that isn't what 20 years of antiquity actually means - if you wanted to pursue it. Why not just say more than 20 years old?
3. Antiques
Technological products manufactured with 20 years of antiquity.
Other articles manufactured with 50 years of antiquity.
24-07-2025 12:49 PM
"Technological products manufactured with 20 years of antiquity."
That means to me that the item is 120 years old! - the 100 years to make it an antique with an added 20 years of antiquity.
24-07-2025 12:53 PM
@fuzzilov wrote:
I sent with simple delivery and eBay said to make a claim with Packlink to
get compensation.
Now check under prohibited items .
Technology falls under Antiques and if over 20 years then not covered
If you sent with SD then you have no contract with the courier, and nothing to do with Packlink either.
You should also get seller protection.
Something here doesn't make sense.
24-07-2025 12:54 PM
Odder and odder as Simple Delivery only uses Evri and Royal Mail so PackLink and DPD shouldn't be involved. As far as I was aware if something doesn't arrive under Simple Delivery the Buyer opens a Not Received case and e-Bay refund them and the Seller keeps the money. The list of excluded items for Simple Delivery is here and there's no mention of antiques or technological items.
Looking at your listings you may get caught with the silver ash-trays as "Precious Metals" are on the list. Obviously you can send them and cross your fingers but will have no claim if they too get lost.
As for "Years of antiquity" to me that would be the time since an item's value changed from being based on its utility to being based on its age, ie since Apple Macs stopped being useless obsolete computers and became desirable collectables. I doubt that's what they mean though. If it is simply age though, as jonatjonatjonat says, why not just state that?