Hi yuc_593, thanks for your post.
Just to add to the advice above, depending on your location and the seller's location, it is possible that the seller is unable to get a returns label for you. In those cases, the seller has to give you the necessary funds for you to purchase the returns label and send the item back that way. Now, if the seller is able to get you a returns label, they should only provide you with the returns label, so you can send the item back.
Anything else, please let us know.
Thank you,
Marco
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