27-02-2025 10:16 PM
I want to return it but I haven't received the postage label from ebay. The seller told me to find a Courier and send it to him. Is that possible? I don't know if it's covered.How can I get the postage label? I already wait for 4 days.
27-02-2025 10:18 PM
If you have started a return you will be able to escalate it to eBay after 3 complete working days. So at that time go to the return case and click on Case Details > Respond to Case > Escalate This Case > Submit.
28-02-2025 12:03 PM
Hi yuc_593, thanks for your post.
Just to add to the advice above, depending on your location and the seller's location, it is possible that the seller is unable to get a returns label for you. In those cases, the seller has to give you the necessary funds for you to purchase the returns label and send the item back that way. Now, if the seller is able to get you a returns label, they should only provide you with the returns label, so you can send the item back.
Anything else, please let us know.
Thank you,
Marco