Has anyone ever been able to actually speak to anyone in ebay regarding making a complaint about their processes. I'm ready to pull my hair out and close to reporting ebay to the financial ombudsman for misconduct.
On Monday the 14th of October they sent me an email, saying my account had been restricted, and that I needed to provide tracking information for the two items I had sold and then reply to their email.
AT that point, I'd already uploaded tracking information, so I tried to reply. Big shock, the email just bounces back. they send you an email asking for response, and send it from an address that doesn't accept replies.
So I call ebay customer service on the Thuesday night (the 17th), and I get disconnected four times trying to speak to an agent. It was 5 minutes before their closing time, and I suspect the agents were cutting me off on purpose so they could finish on time.
I call the next morning, and finally get someone on the phone, who tells me that what I need to do, is respond to the email (ARRGHHHHH). I explain to her that I can't respond to the email, as it bounces back every time. She suggests sending another email (not quite sure why that'll be different, but there we go).
It is suggested to me that the new email will arrive in 72 hours. So here we are, 80 hours later... no email, not a trace. I call back in again, and I'm told that they've escalated to back office again, and I need to wait another 24 hours.
This company is an absolute farce. Some of the worst customer service I have ever experienced in my entire life. Sad as it is, once this whole debacle is over, I'll be closing my ebay account permanently, they don't deserve my custom, as they have provided zero support, zero assistance, and they make it as hard as possible to complain.
Meanwhile, theres £5600 of my money sitting locked in their accounts!
