A simple question. I posted parcels to two different buyers at the same time using the labels that Ebay encourages to use. One parcel was tracked and marked as delivered and I received payment. The other parcel was simply marked as despatched (which seems to be the update when you print the label). The buyer received the parcel - confirmed when I messaged them, but the order status is still just showing despatched.
I can only assume the postman did not do whatever they should do to update the delivery, so Ebay assumes the parcel is still out there somewhere.
This is obviously a major flaw in their new system, which worked fine before. It means Ebay are holding onto my money, and presumably monies owed to others, and have it safely in their bank account gaining interest.
How can the system be updated to override the incorrect status to show it is completed?
