Payout delay - compliance check

[hkdealsuk]

Hi everyone,

I’m looking for some advice regarding a payout issue on my eBay account.

it’s now been 18 business days and I still haven’t received my payout which was initiated on 26/03/2026 status is still showing as in progress. eBay support has told me that the delay is due to “compliance checks”and there is a banner about this on the top of the page if I go on to my payments section, I’ve already spoken to my bank and they’ve confirmed there are no checks or pending transactions on their side.

From what I understand, this suggests the hold is still on eBay’s side, but I’m not getting a clear answer on what exactly is being reviewed or how long it will take.

Has anyone experienced something similar?

[tressygirl]

Yes compliance checks for new and returning sellers can be anything up to 30 days,  so you have a way to go yet.

There  is little point asking CS when your payout will be released,  any security measure  for timeframes,  is never discussed.

Annoying, but it's a matter of waiting.

@hkdealsuk 

[supercars74]

Same for me. No update from eBay on this either. No time frame either . Really poor

[hkdealsuk]

Absolute joke, initially they said 8-10 business days, then said will be done in 2 days now they are saying it can take more than 10 days 😂 not getting anywhere with them 

[hkdealsuk]

Thank you, it’s just that every CS agent I speak to gives a different story sometimes it is a compliance check then the next minute the bank has placed a hold which is not the case. 

[supercars74]

2 days 3 days then 7 days 15 days and now 30 days

aksed me to check with my bank for no reason when eBay had not sent the funds!

[supercars74]

The worst thing is that each agent in the phone or chat has a different version! 

[supercars74]

Have you had any update?

[hkdealsuk]

Nope nothing at all yet 

[supercars74]

Compliance checks for transferring money from Ebay to my bank account. Surely there has to be an SLA why would it take 30 days for this if there is no information required? but I just think this is ridiculous. 

[supercars74]

Latest update 

just been advised there is no time frame for this. 

[hkdealsuk]

That’s what they said to me, all they said was it can take more than 10 days. I have just put a complaint in with the financial ombudsman as well so let’s see how it goes. What a waste of time 

[supercars74]

How do I do that ?

[hkdealsuk]

Follow this link and submit the complaint 

https://www.financial-ombudsman.org.uk/make-complaint

[tressygirl]

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@hkdealsuk wrote:

That’s what they said to me, all they said was it can take more than 10 days. I have just put a complaint in with the financial ombudsman as well so let’s see how it goes. What a waste of time 

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Please do come back with the ombudsman's reply,  it may help us to pass that message on to others, who find themselves in the same situation,  thank you.

[hkdealsuk]

Of course will update here 

[ibre_7]

Same with me, ive had this issue for nearly 2 months, thought it was just me.

[hkdealsuk]

Wow 2 months? Have you been in touch with customer service recently what are they saying? 

[supercars74]

This is really poor.

i was advised today that I have to wait till 12 May. By that time the pay out may be received or cancelled. If cancelled then  will have to initiate again.  I just don’t get it. It a payout from eBay to the sellers bank account! 

[supercars74]

Still chasing . Have complained