Need assistance, Seller refusing refund

[cabb1888-hkigzyotm]

Hi there,  Currently trying to sort an issue with a seller refusing a refund on a faulty item

It was ordered on the 25 of march and they have been giving me the run around since then, now the item is passed 90 days and i now cannot even select it on the ebay app 

How do i go about resolving this, They have obviously just been dragging me along the entire time to get to the 90 days so i physically cannot do anything about it 

[**peaseblossom**]

In fact ebay only allow 30 days for claims so there's nothing you can do via ebay now.    Contact your payment provider and see if they can help with a refund or chargeback, depending on how you paid.

[style_wise]

You are not alone. Most Buyers learned this lesson the hard way, too.

May I make suggestions for future purchases? By all means, send a courtesy message and photos to the Seller if you wish to give them a chance to make a custom resolution. If unresolved 48-hours after that, open a Return Case (or before 30-days, whichever is earlier). Resolve the issue within the Case - do not close it until it is completely resolved! Keep an eye on the date eBay gives you to ask for help, and escalate to eBay if still unresolved by then.