Updates to our Feedback Policy

[uk-news@ebay]

Dear Sellers,

We recently shared that we’ve been working to update our Feedback Policy to extend to more situations where removing feedback is warranted. We’re happy to let you know that we’ve revised our policy, and we’ll now remove feedback that sellers may receive in situations that don’t follow these updated policy guidelines. For better clarity, we’ve also updated our Feedback Policy page to clearly list these instances.

Find out more

Please refer to the link above to view further information on this topic. By doing this, many questions can often be clarified in advance.

We would also like to ask you to stay on the topic with the discussion, as we will remove off-topic contributions—according to our community guidelines.

Kind Regards,

eBay Community Team

[arkwebus]

The link takes us to a page for business sellers [only?]  

An example from eBay

We’ll now remove negative or neutral feedback in the following cases:

• When a buyer asks to cancel an order after placing it and the seller denies their request. Per eBay policy, sellers have the discretion to accept or deny a cancellation request. 
  For example: A buyer purchases a set of golf *bleep* but then requests to cancel their order because they found a cheaper set elsewhere. The seller declines the request and the buyer responds by posting negative feedback. Since the seller is  not obliged to accept cancellation requests, the feedback is removable. 

Business sellers surely do not have the option "not to accept" so surely if a seller purports not to accept returns the negative feedback would be justified?  

uk-news@ebay