wrong item received

[julialovetogo]

i bought a marc jacobs listed as medium bag but i received a mini one instead. this is not my fault!! what should i do

[**peaseblossom**]

Start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and if necessary escalate it to eBay after 3 complete working days.

[tobiasd4]

Open item not as described case.

Seller supplies return label, you send back for full refund.

Escalate on day 4 if no label or refund. 

Ignore seller excuses.