trying to return an item, seller wont sent a free label and has given me a false address

[topbanana99]

trying to return an item, seller wont send a free label and has given me a false address

[**peaseblossom**]

If you've started a return request (has to be done within 30 days of delivery) you will be able to escalate it to ebay after 3 complete working days.    So when that time has passed go to the return case, click on Case Details > Respond to Case > Escalate This Case > Submit.

ebay will issue a label and will only require attempted delivery for you to get your refund.

If you have any problems with it contact ebay by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[fargvs]

Depends on reason for return ---Private sellers can refuse for 'change of mind/does not fit ' items, otherwise chose the appropriate reason and open a Return case within 30 days from delivery  here >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/