sold an item but ebay won't allow messages now

[mmb2560]

we have sold an item that is cash on collection, but ebay will not allow us to communicate  - keeps rejecting emails

[**peaseblossom**]

eBay no longer allow cash on collection so messages containing contact details or requests for them are blocked until after payment.  

See "Proof of collection" on here:
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181