so difficult to get real actual customer support.

[shire.h_64]

It’s so very difficult to get a real customer support person that today is the last time i will visit ebay to look for and / or buy anything. Why should I help support a company who clearly doen’st care about anything other than profit, often at the expense of customers frustration. 

[61stephenuk]

What do you need help with?

If you give brief details here we may be able to advise you

[shire.h_64]

thank you Stephen. the issue was that the ebay app on my phone, nor on my phone would accept a new password. there were multiple accounts that i needed to bring together. However, I have now dealt with it, though a simple chat service or even a call would have dealt with this in 5 minutes whereas I have been trying to deal with this since last night. Where in the process also trying to deal with a purchase that I made a mistake on. However, again, thank you. glad at least to know here i get a reply 🙂 

[61stephenuk]

Ok glad you're sorted,the app frequently throws a wobbly and some times needs reinstalling or try using the browser or a pc if possible

[shire.h_64]

yes the app wouldn’t accept my user name either. Very wobbly. but between that and the phone browser it was frustrating. I finally went on to a computer. thank you again.