shipping label refund

[tom.walker-3]

Hello, I had to purchase a separate shipping label to fulfil the fast delivery promise for the order. I have requested a refund for the original eBay label. Could you please explain how to find it in the system? Thank you.

[**peaseblossom**]

You  have buyer pays postage on your listings so they will get a refund for the unused Simple Delivery label.   I'm afraid you cannot recover the postage you bought yourself.

[tom.walker-3]

You would have to find the (sold) item in question.
There you would see that I paid the postage.

[**peaseblossom**]

OK, so it would have had free postage on the listing.   In that case you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

You will need to add the new tracking number to get a refund.    You do that via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking.    Has to be done on a desktop browser.

You may have to open the original SD label first.   That will mark the item as dispatched too but it will remain unused.