seller won't provide return label but eBay insist I still post return

[sponge-face]

Despite the seller(Chinese) openly giving a fake return address (in another country/Narnia),and failing to provide a proper return label to print out eBay are still insisting I post item to the address in Essen, germany/narnia etc.. any ideas?,,the eBay bot just ignores me lol and goes round in circles

All these new site changes n eBay still seems unable,(unwilling?)to get rid of the cn scammers n crooks

Ironically eBay's dithering has cost them all my Xmas shopping this year, I'll simply buy from the high street.

Seller had 270 negatives last month,today it says zero negative..hmmm

Happy Xmas y'all.

[tressygirl · Accepted solution]

I experienced a very similar situation no label and an address to send to China, it wasn't a label  even though it needed to go back to it's UK location , as stated on its listing.

I was asked for my PayPal details,  umm no not necessary, and I  sent a polite message this is not in eBay rules, it's not needed,  I asked again for a label that they needed to pay for.

I waited over 6 days and the option to escalate did not appear.  I had no label, and no refund, and no escalation option !

I'm thinking if a seller sends a Chinese address for some reason it fools the system thinking a label is sent and the option to escalate does not appear.

I contacted CS they viewed the case,  viewed all the messages, and refunded me and closed the case telling me I could keep the item, I kindly informed them the item's new home is my bin.

Disappointingly I received a discretionary refund,  meaning eBay repaid me,  and they told me the seller gets to keep my money too!  The seller after all was selling in their thousands.  

You may well experience the above certainly seems to be heading that way , in which case you may well need Customer Services later.

This is the easiest and quickest way to contact eBay Customer Services from the link below, for a Call Back option.  I do recommend contacting CS very first thing in the morning when the lines first open,  as there's more chance of Dublin answering

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

@sponge-face  

[sponge-face]

thanks tressygirl.

yes,im guessing this seller is a pro,a china seller with zero negs is an early warning lol,id just clicked buy without thinking,my head being filled to the brim with the budget,bills n president fart.

i need an "app" to remind me about not dealing with such sellers.

ive even got a faint dejavue ive been here before .......with this same seller ......lol.

getting old is rather spooky some days.....

thanks for reply n have a great xmas season.