I have a query about seller performance.
I was hospitalised in Nov. and had a heart operation. I had no choice but to cancel 8 sales as I was not able to send them, made refunds immediately and explained to the buyers who understood completely. As there was no box to tick for emergency operation I ticked out of stock.
I then received the transaction defect which I appealed and explained circumstances but was turned down.
I wrote about this on Community at the time and took the good advice to ignore and wait. My feedback has always been 100% and still is (I'm a private seller selling my personal collection).
My query is do I continue to wait and do nothing? I received a quite threatening message today from ebay saying I needed to improve or measures will be taken by the end of March. What do I do? All sales since the then have been sent and received 100% feedback. Any help will be appreciated, I don't understand how to respond.
