seller closed my return and

seller closed my return and told me to return myself which will  cost more than the item is there anything do about this 

Message 1 of 8
See Most Recent
7 REPLIES 7

seller closed my return and

What was the reason for the return? 

 

If the seller has a No Returns policy and you are returning for the reason of ' Doesn't Fit'  or Change of Mind,  then the seller does not have to refund you, and can close the return.

 

@michtho-2993 

Message 2 of 8
See Most Recent

seller closed my return and

It was closed because I work full time for emergency service and the day of
collection were Monday Friday I was struggling to home on those days and
had to change collection date so they closed return and advise I send back
myself the cost of the return is more than the item customer service did
ask me want day I was available they just booked and than complained when I
had to change date said it was costing them money when I was paying the
return charge
Message 3 of 8
See Most Recent

seller closed my return and

What was the reason for the return?

Message 4 of 8
See Most Recent

seller closed my return and

Ordered wrong size than brought bigger size they advised I could send the
other one back
Message 5 of 8
See Most Recent

seller closed my return and

It sounds like they have a window for change of mind returns and you exceeded it.

Message 6 of 8
See Most Recent

seller closed my return and

They closed because I was struggling to home on the days they booked collection I tried to advise on days I be home but but good angry because I needed to change the day as there collection was only done on Monday and Friday which am not home 

Message 7 of 8
See Most Recent

seller closed my return and

I think a business is entitled to arrange collection during the working week, especially for a change of mind return.

 

Out of interest, did you arrange the return directly with the seller or through eBay?

 

 

 

 

Message 8 of 8
See Most Recent