requested delivery address ignored.

[red-brown]

I ordered an item on behalf of a friend and requested delivery to her address. I added a note about leaving the  parcel in her green house if necessary. 

The very helpful seller sent me a screen shot of the order he received . It showed the note, but not her delivery address (not very helpful as I do not have a green house!)

I tracked progress and received an email showing the one hour delivery slot to my address , then an email that they had failed to deliver - but I was in the house all the time  and on the alert for the delivery.

Very unsatisfactory. 

red-brown

[jckl1957 · Accepted solution]

How did you request delivery to your friend's address.

The seller has to send to the address you use when you check out - this will be the address shown on the order details.

Sending a request or a message is insufficient.

If you have instructions from Evri regarding the attempted delivery, you should contactthem to arrange re-delivery.

If the driver didn't bother to knock on your door, this is an Evri issue and out of the control of the seller and Ebay.