refunded parcel not received

[luckirkpatric_0]

ive refunded a buyer in full, but haven't received the parcel back & buyer not replying to messages.  how can i report to ebay and claim the money back 

[*vyolla*]

Why did you refund your buyer without first getting your item back?

Once a refund has been made, the transaction is over with eBay and any arrangements will now be between you and your buyer.