proof of postage discount ??

[debbidurnio_0]

Hi 

im trying to find proof of a postage discount i sent to a customer who purchased an item from me. Is there anywhere i can view ? i sent a partical refund but now the buyer is stating she didnt receive it . can anyone help where i may look for it? thanks so much in advance 

[john1297576]

You say you did a partial refund, if so how? All refunds go back to source so while you must have evidence of making a payment, the buyer must look for refund. Depending on method of payment they used it may not be instant, in fact if using a credit card it can take up to 30 days.