eBay

copperbonce116 · ‎30-12-2025

A buyer I've had recently has been very difficult to deal with, sending me a large amount of emails (always polite but with an 'edge' to them)

I have been questioned on dispatch, tracking and the actual item (a sealed blu ray which took him almost 3 weeks to contact me about an alleged problem) he then left a neutral feedback and started a return but now complains about he won't get full refund as he pays for the return. I always post out on time, the item is tracked and I take great care in item descriptions and I state on my listings as many sellers do that buyer pays for return postage.

I've checked both his feedback and his feedback left for others and many other sellers have had issues with this buyer. I am done with this buyer and I'm begging for help and advice from ebay and getting nowhere.

I have tried everything and I know but I can't do anything to please this person. he is now threatening me with trading standards....any ideas on what I can do as I have done everything right and I know the item was excellent as it was brand new and sealed - it was not loose in the box. I've traded on ebay for over 20 years and never had a customer like this.

Any ideas please, thanks

**peaseblossom** · ‎30-12-2025

If you've accepted the return let it run its course. Don't reply to him again and put his ID on your blocked bidder list:
https://www.ebay.co.uk/bmgt/BuyerBlock

Grin and bear it. It'll be over soon. Hopefully you won't get one like him again.

jckl1957 · ‎30-12-2025

To be completely honest, I would block them so they can't buy from you again but then ignore them.

Don't reply to the feedback, it will only add fuel to their fire.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)

papso22 · ‎30-12-2025

If he has started a return because it doesn't work, you have to issue a paid for return label within the case.

Sellers always pay for these returns, it's only change of mind ones where the buyer pays.

Have you issued that label?

copperbonce116 · ‎03-01-2026

Hi, thanks - I had already tried to do this but the buyer then moaned it was unfair he had to pay for the return postage label (even though the terms are within the listing) and the messages just kept on coming. I was threatened with trading standards and he was going to report me to ebay and he left a neutral feedback. I decided yesterday after two more emails he sent on New Year's day complaining about me and my service and the fact I wouldn't give in to his problem (I was unable to do a refund earlier as the return post label somehow stopped me authorising it until yesterday). I have now refunded him in full just to get rid of him. I've also blocked him and reported his actions to ebay but they've not really been any help at all, they just caused extra delays which made the buyer even more twitchy. He has revised the neutral feedback to positive which is something but it has left me feeling like somehow I may have been taken for a ride with this buyer. As I think I mentioned in earlier posts he has had issues with other sellers so I'm not the only one who has had a problem with him.