There's probably not an answer to this anyone can give as ebay don't seem to show what rules they themselves follow.
My account has had payouts blocked intermittently probably 5 or 6 times now. Each time I go through the slow verification process of ID etc and it gets lifted them at some random time it happens again. The last time was 5 weeks ago, I was assured this was an 'ebay bug' and wouldn't happen again.
Logged in to have a look at payouts today and once again, same thing.
No email, just found it randomly. In ebay's world not notifying you of this is fine. In the seller's world, we are potentially posting our items with no payout guarantee in place.
Here is today's example of ebay customer support. It's basically platitudes and incompetence. I don't hold out any hope for a timely resolution and have messaged customers to say orders will be delayed indefinitely until ebay fix this issue:
LalatenduKeshari has joined the conversation
Hello, thank you for contacting eBay Customer Service. My name is Lalatendu. Please allow me a few moments to review your details.
LalatenduKeshari
I hope you are doing well today?
LalatenduKeshari
I understand you have a concern regarding the payout hold so you need our help and assistance in this regards,correct?
LalatenduKeshari
i was until i saw payments on hold again for 2nd time in 5 weeks
this is now the 3rd or 4th time at least you have done this to me without notice
i am just typing up a complaint to ebay support
i want to know why this has happened and when it will be resolved. i was assured last time that it would not happen again. Lies it seems!
Allow me a moment please to check.
LalatenduKeshari
It seems that previous team mate has accidentally transferred you to our department as we're from selling department and there is a separate team who looks after this. Shall I connect you them?
LalatenduKeshari
Thank you for the confirmation and contacting eBay Customer Service. Please keep in mind that there may be a wait time of "minute" for next available specialist. I will also note down the concern so my colleague understands exactly why you've contacted us today
LalatenduKeshari
7:44 pm
Soniya has joined the conversation
Hi, thank you for contacting eBay Customer Service, my name is Soniya. Please allow me a few moments to catch up on your conversation so far.
Soniya
To make sure I understand and can best resolve this for you, you have contacted us regarding that your payment is on hold again and you want me to assist you on same, is that right?
Soniya
Thank you for confirming your query with me, be assured that I am here to check this and help you in a best possible manner.
Soniya
Thank you for waiting, I appreciate your patience.
Soniya
To best assist you with this concern, I need to transfer you to the specialized team that handles this type of query. Please keep in mind there may be a wait time for the next available representative. May I now transfer this Chat?
Soniya
i thought i was with them already. i wonder how many teams you have for 1 query
Thank you for confirming and contacting eBay Customer Service. I will note your account so my colleague understands exactly why you've contacted us today. Have a great day.
Soniya
7:54 pm
Chrizzia Mae has joined the conversation
Hello, Thank you for contacting eBay Customer Service- my name is Chrizzia. Please allow me a few moments to catch up on your conversation so far.
Chrizzia Mae
Hello . I hope you're having a great day. I appreciate your efforts in contacting eBay Customer Service.
Chrizzia Mae
I understand that you need assistance about your payout block. I am sorry that you have been connected to the wrong deparment. Please be assured that I this will be the last time that you will be transferred as I will make sure that you will be connected to the right one.To best assist you with your payout block, I will need to transfer you to our Specialist who handles this type of query. Would this be fine with you?
Chrizzia Mae
of course this will now be the 3rd time i've been transferred. might as well make it a hat trick
Thank you for your time here in eBay Customer Service. Please stay connected while I transfer you to them. This may take a few moments, thank you for your patience.
Chrizzia Mae
8:00 pm
Vijay has joined the conversation
Hi, thank you for contacting eBay Customer Service, my name is Vijay. Please allow me a few moments to catch up on your conversation so far.
Vijay
To make sure I understand and can best resolve this for you, you have contacted us regarding availability of the funds and you would like some assistance with this, is that correct?
Vijay
please just read the caht as it's all in there
