payment on hold

[elisa-24_17]

my customer buy a product and select evri and paid delievery charges ,but after few hourse she want to collect it as she need to have it on the next day so she came and collect item so what i did i gave her parcel and took a photo so might be i need to use it as proof later on ,and then i opt to choose the option dispatched but i dont no what happend my payment is still on hold .i did one more thing after seeing the paymnet is on hold i chose royal mail service and send empty parcel with a thank you letter for my custorm so she will recieve it and tracking info will.be saved for customer ebay clarification or satisfaction that i send the parcel.to customer  and then i will.be able.to recieve my paymnet but no still.im waiting for my payment which is on hold.what should.i do now i dont no.

[tressygirl]

You are a new seller ( or a returning one perhaps)  then initial payouts are held for up to 21 days until tracking shows delivery, or for collection items a collection code is entered.

I do understand here there was a change of mind and item was collected,  but truly your workaround for this can leave you open now , if the buyer is dishonest,  for them to open a case for item not as described.

Hopefully, this will not be the case, but I would not recommend to do this again.

When the tracking shows  ' delivery'  ,  this should release the money sooner,  not immediately.

@elisa-24_17 

[elisa-24_17]

but its been 3weeks order dispatched and i did send parcel from slecting royal mail service but in my account it doesnt show anything about delivery or tracking info .

dont no how resolve this issue 

i tried to use chat service by ebay but not getting satisfiying answer .

[tressygirl]

Did you add that tracking number where you marked the item as dispatched?  If not,  do so now.

If a reasonable time passes and money is still on hold contact eBay Customer Services and explain the situation.

This is the easiest and quicket way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@elisa-24_17