on
28-05-2026
7:52 PM
- last edited on
28-05-2026
8:25 PM
by
kh_femi
I bought a gas hob on 12th of Feb [ came with 2 year guarantee ] to fit in my kitchen when ready.
about a month ago we opened & fitted the hob only to realise it was illegal, there was no gas cut off sensor to sense a flame out. [ illegal under UK law ]
I informed seller & he stalled by saying he'd get in touch with his supplier. No response for ages so i threatened trading standards or Ebay, to inform them he was, under UK law selling illegal gas hobs !
We then got a reply saying sorry, send it back, for full refund.
Sent it back [ got proof ] & delivered 21st May. Have sent 2 messages asking them to refund me. No response !
They've had it a week now & i dont know what to do next ?
28-05-2026 8:00 PM
Ebay MBG is only 30 days, so you are too late to involve them.
Contact your payment provider.
29-05-2026 3:57 PM
Paid Ebay balance ?
29-05-2026 4:25 PM
Oh dear!
Ebay balance does not cover this situation.
If UK business seller, contact citizens advice.