Hi trevor1578, thanks for your post.
For Nectar points we suggest contacting directly, so they can look into this for you. You can contact them by emailing nectar_helpline@custhelp.com or calling 0344 811 0811 (Monday to Friday, 8:00am to 8:00pm; Saturday and Sunday, 9:00am to 5:00pm).
Thank you,
Marco
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