mobile phone

[journeyman*123]

i bought a mobile phone which is now out of the sellers 30 day money back guarantee i thought it was ok at first but i noticed i did not get any software updates  the sellers admits it is not a uk version so will not get updates is it possible to take this further  as they did not mention this in the listing thanks

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try from your payment provider now,  describing an item not as fully described for your refund.

@journeyman*123 

[journeyman*123]

thank you for the quick reply my bank can do nothing about looks like i am out of pocket its a shame i cant alerts other buyers to this company to save the money and the hassle thanks again!

[*guinevere*]

You should still be able to leave feedback if you are within six weeks of the sale.