item delivered at safe place and delivery proof there but buyer insisting give refund

[smart-buys-hub]

The item was delivered on time to the correct address provided by the buyer and was left in a safe place, as confirmed by the delivery proof. I have fulfilled all my responsibilities as a seller and provided the best possible customer service throughout the transaction.

Despite this, the buyer is repeatedly requesting a refund without a valid reason. This is unfair and puts an undue burden on me, even though I have done everything correctly.

What’s more frustrating is that I am unable to speak to a live support agent. The automated help options are not resolving my issue or guiding me to an actual solution.

Is it fair to expect a seller to fulfill unreasonable refund demands when the order has been properly delivered and documented? I don’t believe so. A seller should not be penalized for fulfilling their obligations.

I’m simply looking for a fair resolution, but I’m unsure what to do next when I can’t get proper support.

[jckl1957]

If the buyer has opened a case stating the item has not been received, you have to add the tracking and Ebay will close the case in your favour.

Only communicate with the buyer through the case - if you wish to communicate with them at all.

[**peaseblossom**]

If the postal tracking on ebay shows delivery the buyer should not win a "not received" case.     Go by that and not what the buyer is requesting.

If you want to speak to ebay you can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[smart-buys-hub]

What happens if a buyer leaves a negative review? How does eBay handle such situations? I want to ensure that my account health is not affected by this. Please guide

[jckl1957]

If the buyer decides to leave negative feedback, you would have to see if there were grounds for Ebay to remove it.

All the details are here

https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policy?id=4208&st=3&pos=2&query=Feed...

but, according to Ebay you may be able to successfully request the removal of a negative left if:

Item delivery issues

We remove neutral/negative feedback when the buyer is referencing:

• A delivery issue where tracking shows us that the delivery or handling time expectations were met
• A delivery issue where a natural disaster or unexpected event caused a carrier delay
• A customs or tax issue outside the seller’s control that we could identify