iPhone Out of one month warranty

[whitty1552]

Purchased 2 iPhones 21 august. Only set them up less than one month ago. Both phones going haywire. Buttons unusable, sending images to people I don't know, flashing strange telephone numbers etc. contacted seller he doesn't want to know as it's one month over his one month warranty. What can I do?

[*vyolla*]

You're out of time to do anything via eBay, but if you paid with a debit or credit card you're still in time to issue a not as described chargeback. 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider for help with a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

[whitty1552]

Yes I'm in touch with Cab. Thanks

[tressygirl]

You're welcome and good luck.