eBay simple delivery

After using eBay simple delivery the first part went smoothly printing out the label applying too packaging and dropping off at the post office. Bit the buyer has recently messaged me saying that instead of the jewellery they purchased theyv received a total strangers phot albums (with photo of evidence to verify) I can find no support from eBay itself what so ever just end up going around in circles.not only uas this upset my buyer and the poor person who has now just lost their photos but it looks bad on me. Does any one have any suggestions on where to go from here. 

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eBay simple delivery

tobiasd4
Experienced Mentor

Politely message buyer and ask if they got items mixed up with another seller.

But, if they open item as described case, you have to issue returns label and refund on return. 

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eBay simple delivery

Buyer opens a not as described case, you provide a return label return label and on return refund.

 

This may seem odd, but you will have  to claim on whoever you paid to deliver and you will need the wrong item to attempt to prove your case. 

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