combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?

[mrvenal]

combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?

There is no option to just mark the item as dispatched. I fear it will just sit there saying i have to post it.

Even if i purchase a label (which i don't want to) it would never be scanned so i don't know what to do.

I think it's my fault as i did the combined postage wrong but there must be a way of just marking an item as dispatched ?

Thanks

[tressygirl]

Combining postage has been an issue with SD from day one.

Were these were 2 separate purchases, then purchase the second label,  it automatically marks the item as dispatched,  below I will explain how the refund for the unused item is made.

Be aware,  both will then be marked as dispatched,  but you will only have proof of one tracking, therefore it would be possible for the buyer to open a case for item not received for one item.

Although a faff , best way forward would be to cancel both orders,  with the buyer's permission so it doesn't affect your seller performance this also refunds them.  Then,  relist both together as one, so there' s that  one important tracking number covering both items.

For unused  SD labels:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@mrvenal 

[**peaseblossom**]

Open the unused label to mark the item as dispatched then add the tracking number to the extra item at View Order Details > Postage > Track Package > dropdown arrow.    That has to be done on a desktop browser.   If the buyer paid for the unused label the cost will be automatically refunded to them in 30 days.