checkout issue using balance

[chzhen_5]

At check out last week, I was unable to use my eBay balance (grayed out). Today the option returned, but only up to £5.8 can be applied. I have a balance of £150 and can withdraw it without any problem. Any idea?

[chzhen_5]

anyone can help?

[**peaseblossom**]

You could try asking ebay to check it for you.  You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid