buying

bought an item then seller tells me item is not working do i want to cancel i said cancel order then he marks item as sent without tracking and he will not respond to m

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buying

Very silly of them to do this, and not cancel.

 

You now have to wait one day after the item's last estimated date for delivery,  and if not received,  open a case for item not received.

 

If you do receive it,  and it's faulty,  proceed this way:

 

Go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

 

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

 

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

 

@spr-rally 

 

 

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buying

Very silly of them to do this, and not cancel.

 

You now have to wait one day after the item's last estimated date for delivery,  and if not received,  open a case for item not received.

 

If you do receive it,  and it's faulty,  proceed this way:

 

Go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

 

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

 

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

 

@spr-rally 

 

 

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