buyer has returned But ebay hav advised that item will not be returned to

[boss6301]

My item i sold has been & buyer has returned But ebay hav advised that item will not be returned to Me

[papso22]

Was it sold using Simple Delivery and has ebay covered the refund?  If so, you won't get it back.  

Alternatively,  if you refunded before it was returned, you won't get it back then either.