Withdrawing funds

[alihai867]

Hi, so I sold an item on Saturday and it was collected on Sunday. The payment shows on my eBay account but the ‘withdraw’ tab is not shown in blue so I can’t transfer the money into my account. Does anyone know how I can get my money transferred or why it’s happened please? 

[**peaseblossom**]

Did the buyer give you the collection code?    See "Proof of collection" on here:
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181

[alihai867]

Yes I scanned the code and also added the code. Not sure how to contact an actual human being on the phone?! 

[**peaseblossom** · Accepted solution]

It could just be delayed for a day or two.    Or as a new seller the payment could be on hold for up to 30 days.   You can contact ebay to check by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[alihai867]

Thank you so much.

I have spoken to them and they have sorted it out for me.