If you ask a question in the forum, somebody here will try to answer.
Cuustomer services are generally working from a script and, if they feel the call is going nowhere, they will end it by putting the phone down.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)