When you press a wrong button on return - no way back

[philhx8]

i tried a return option and selected wrong reason. Wanted to then cancel the return and do it again...with the correct reason. Cannot redo the return now. 

Tried 5 live chats...on one there

AI tells me its too late as did not ask for help for Ebay to step in

Surely you can still return a purchase ...if you just press the wrong button

[jckl1957]

Using the automated system, the answer is 'no, you can't'.

All I can suggest is that you speak to Customer Services. (Use the link below to get a callback.)

Explain what has happened and ask them if they can re-open your return using the correct reason.

Ebay rules say this is not possible; personally, I would at least ask.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[tressygirl]

That is correct,  you have one chance,  and one chance only,  to open the correct case for a return and refund with eBay.

Turn now to your payment provider , they should be able to help with your refund especially if you are trying to return a faulty item for your refund.

@philhx8