Seller hasn't sent postage - feedback shows they've done this before

[alchresearch]

A seller sent me the wrong item.  They accepted a return but failed to provide a returns label.  Looking that their feedback its seems they've done it several times before.  Tried to contact ebay but their automated service is useless, it just says "seller will send you a label" - there's no way to tell ebay they haven't done this.

[tressygirl · Accepted solution]

Have you opened a case for item not as described.....Item Does Not Match Description or Photos?

Then,  it's all automated,  you do not have to contact eBay Customer Services,  or the seller.

It gives the seller 3 full days to either refund you without the need to send the item back,  or to send you a pre paid label.

If that time lapses and neither happens,  you escalate the case,  eBay step in,  and force the refund.

Not all sellers want their items back,  so do not send any label, but they must refund, if not,  you must escalate the case.

@alchresearch 

[john1297576]

You open a NOT AS DESCRIBED CASE, seller provides return label, if not you escalate the case to ebay who will deal with problem, and seller gets a defect as well.

[alchresearch]

Thank you both.  I wasn't aware that ebay would step in after 3 business days. 

[alchresearch]

To clarify, yes, I did open a case 

[alchresearch]

Hello all, just an update to this.  It seems like the seller has found a loophole in the ebay system.

The seller didn't provide a returns label and isn't responding to messages.

The ebay system won't proceed with a refund until I provide tracking details for the return.

There's no option for "ask ebay to step in and help". No matter what option I click I'm always sent back to the page shown above.

However, I did manage to get ebay to call me and they've refunded me themselves (not made the seller pay).

So, a result, but not the best of results if the seller is allowed to do this again.  Ebay should automatically provide the returns label and make the seller pay.