What do I do when a seller is not responding to my cancellation request?

[ghostinthemirror]

I have a seller who hasn't sent an item and has not responded to any messages regarding the order's status, so I have cancelled the sale. 

Now they are not responding to my cancellation request. Ebay said they would respond in 3 days but it has been 5 days, and it is stuck in limbo - there does not seem to be a way to advance the issue with eBay customer service.. 

Any help greatly received..

[**peaseblossom**]

Wait for the estimated delivery date on the listing to pass then select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...
and escalate it 3 complete working days later to get a full refund.

[john1297576]

You should be aware, that only sellers can cancel a sale, buyers can only ask.