Warranty

[louk979]

Hi All,

I bought an iPhone from a business seller on here back in June for £260. It came with a 12 no warranty. Recent it developed a screen for which I sent the phone back to them over 3 weeks ago and have still not received the phone back. Initially they were answering my messages but have now just stopped replying. I opened a case with PayPal and for whatever reason they sided with the seller. I’m still without the phone and don’t know what else I can do. Any ideas please?

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You can try your payment provider for help with your refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@louk979 

[john1297576]

Just for the record, Paypal only offer a 30 day period for claims, so the reason your case closed was because it was out of time.