Upload template - Return policy error

 Hi everyone,

 

Hoping for help - tried Customer Services, but they can't help. 

 

I have had a few problems using the tool, in fairness, a lot is down to user error, haven't used the template for ages .. anyways ... 

 

I am now stuck with fault reports across all items, on specifying the return policy as below ..

astamp64_0-1753398403695.png

However, I am using the provided drop-down selection - presumably pulling from my business policies  as below: 

 

astamp64_1-1753398459168.png

In my Business policy, returns show as follows : 

astamp64_2-1753398559381.png

 

I have tried copying the text from above and placing it into the upload template, but that has not worked

 

Please can anyone advise 

 

confused dot com...

 

Desmond  

 

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