Unhappy buyer

[rie1985]

I recently sold a item that was listed as untested, I took photos of all the pieces that were included and clearly stated in the description I wasn’t sure if it worked fully and would be a good project for someone or for spares and repairs. The buyer is now saying they are unhappy as one bit in particular is missing. I didn’t list what bits were included so I don’t see how I’m in the wrong? If he asks for a refund do I need to do it? I don’t feel I should as it was described as sold as seen. This was also reflected in the price I asked for it. 

[*guinevere*]

As you are a business seller you have to accept returns for any reason. I expect they have opened a not as described case so you as the seller will have to pay the return postage, this is unfortunate but you can't argue with a NAD case. 

If your buyer sends you back something else, or has raided the item for parts, when you get it back, come back here for further advice.

[tressygirl]

It wasn't sold as seen, because the buyer hasn't seen it,  just your description and photos.

When a case for item not as described is opened there's no human contact it's all automated, so no point challenging it at that point,  you need to refund and then if you want afterwards,  challenge the decision for a refund with eBay.

Personally,  I would recommend not challenging this,  your item was listed as spares and repairs , untested,  yes perhaps it should be accepted as described,  but if your buyer found some other fault,  truly best just to refund,  pay for the item to be returned if you wish,  and then you can relist it  again if you wish.

@rie1985 

[rie1985]

I don’t understand how he can say it’s NAD when it was was listed as untested etc? He’s not saying there is a fault just that a particular piece isn’t there but I never stated that it was anyway? 

[papso22]

The fact is that buyers can say pretty much what they like.

[rie1985]

We agreed to a partial refund so at least it’s all sorted now without having to return etc