Underpaid postage

[cornishcream]

Hi all. Buyer has paid for item and paid the postage I estimated.

I have now parcelled up the item and the simple delivery label is insufficient for the weight of the parcel. 
what do I do? Thanks. 

[**peaseblossom**]

ebay say:

'If you use the recommended parcel size and your item exceeds the maximum size and weight of the label, you won’t be charged any additional costs.   You can still use the Simple Delivery postage label.   The courier will accept your package providing it remains within the maximum weight and dimensions for their service.'

If the courier does not accept the parcel you can cancel/refund the transaction with the buyer's agreement (via the dropdown actions menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.