Hi everyone,
I’m reaching out to share my frustration and hopefully find a solution regarding the most recent eBay app update, which has made managing my account much more difficult.
I use the eBay app on my iPhone to receive notifications and manage orders, and I use my MacBook to print shipping labels. However, since the last update (about a week ago), I’ve stopped receiving notifications on my phone — no sound, no alert, nothing.
In the past three days, I’ve had to update my security details four times, because each time I log in from my phone, I’m asked to verify again to access my account on the computer. Then, when I switch back to the computer, I’m asked to verify through the phone again.
⚠️ My email and password remain the same, but I’m being forced to verify every single time. It’s exhausting and inefficient — especially for sellers who need to act fast.
Unfortunately, there’s no clear option for technical support in the Help section.
This morning I shipped an item late because I didn’t receive the usual purchase notification on my phone — and that’s incredibly frustrating.
Can someone from the community or eBay staff point me in the right direction for technical help?
Any advice or workaround would be much appreciated.
Thanks in advance!
Mrs. R. Sypriano
eBay UK Seller
